Open ERP business management system offers Customer Relationship Management (CRM). This module is flexible, easy to use and has a lot of possibilities. Open ERP may help in such activities as sale execution, customer service and after-sale service. You can use only the CRM module or the whole Open ERP system.

Customer Relationship Management (CRM) module helps employees better understand customer needs, receive necessary information. CRM module combines all the necessary business processes: sales and after-sale services into a unified system.

Sale promotion

Customer Relationship Management (CRM) module helps to analyze customer needs, trace communication, prepare proposals, analyze future cash flows.

• Communication registration, meeting planning
• Evaluation of cash flow
• Preparation of proposals
• Customer segmentation
• Reports

After sale services

After sale services are very important to maintain good relationship with clients, we can offer such specialized solutions:

• Help center
• Complaint management
• Warranty service management